Tuesday, July 14, 2009

Look Who's Talking Real Estate On the Web

So newspapers are shrinking, magazines are shuttering and newsroom staff is being cut at even the most prestigious mastheads. But while the Tribune nixes yet another section and another long-time staff writer hangs out his freelancing shingle, a number of positive new-media developments have caught our attention as well: new blogs, social networks and web sites that are making waves in the Chicago real estate community.

While there’s still plenty of room for more voices in the chorus, we’ve been impressed with the depth and breadth of coverage thus far, especially considering some of the new sites are solo acts. Here’s a quick rundown of some of the new new-media offerings on the scene. Let us know your thoughts. And if you’re not mentioned, but want to be, shoot us an email.

Bisnow, a Washington, DC-based media venture, has launched Bisnow Chicago with local correspondent, Maureen Wilkey, providing real-time coverage and lively commentary on commercial real estate in Chicago. We’re amazed at the number of industry events occurring each day – and Maureen’s ability to make it to just about all of them.

• The Tribune just launched Rent or Buy, a residential real estate blog within its ChicagoNow.com network. Like its print parent, you can expect quality coverage, including Realtor-led tours of Chicagoland neighborhoods.

The Real Corner looks like it’s on its way to becoming the go-to social networking site for commercial real estate folks. Membership is at 500 and growing. The site features everything from blogs and forums to news feeds and job postings.

• Chicago magazine’s Deal Estate columnist, Dennis Rodkin, has added a Twitter feed (@DealEstate) as an extension of his online column and monthly print section. Twitter also provides local real estate pros with a new way to send Dennis breaking news.

As these sites grow in popularity and new ones crop up, it’s one more reminder to get in on the conversation. Contribute to blogs; read what others are saying; create your own forum. Choose a medium that works for you (blog, Twitter, video, etc.) and make a commitment to stay connected. Ultimately, what you say and how you say it is up to you. The key is to make sure your message is getting out there.

Wednesday, July 1, 2009

Are You Creating an “Aha Moment” with Your Customers?



No doubt you’ve heard of the “aha moment” – when something happens that makes you think “so that's what it's all about.” One of my “aha moments” was when I started working with a new client called Dry Greening – a reusable dry cleaning bag that is both a tote for dropping off your dirty clothes at the cleaners and a hanging garment bag for the clean clothes you pick up from the cleaners.

A 100 percent recyclable bag, Dry Greening eliminates all those plastic dry cleaning bags that end up in the trash. Needless to say, I was inspired. Then I learned the bag was created by a stay-at-home mom who wanted to help the environment. I was impressed. Next, I found out Dry Greening was going to be the official “swag bag” for an Oscar after-party at the Beverly Hilton Hotel in Los Angeles. Now I was ecstatic.

The Academy Awards plus helping the environment? I was in PR heaven. Here was a product that needed to be shared with the world. So we issued a “search-engine optimized” press release over the newswire, contacted local and national news outlets and sent bags with personal notes (who does that anymore? Us!) to the media – lots and lots of bags. Plus, we believed so much in the product we told everyone we knew about it – friends, neighbors, colleagues, etc.

The results?
More than 2,000 reads of the press release on PRWeb
A 300 percent increase in web hits
International, national and local media exposure (from Googlenews.com to Entrepreneur.com)
Consumer and trade press coverage (from Family Circle to American DryCleaner)
Calvin Klein™ called the company’s founder about a partnership (!)
Direct sales from PR efforts -- while our goal was to create exposure, it’s always nice to know consumers bought bags based on specific stories we placed.

I truly believe a big reason for the success of this PR campaign had to do with the “aha moment” media and consumers felt when they heard about the product. Reporters felt good writing about it and consumers/dry cleaners felt good buying the bag.

Now if you’re wondering “how can I create an ‘aha moment’ with my customers?” and are finding yourself stumped then contact us. You’d be surprised how one person’s “aha moment” can have a ripple effect on your company.

For example, after I started using Dry Greening I wondered ‘what other items could have a positive impact on my life?’ First, Costco reusable shopping bags; next, reusable water bottles for work; and finally, a bike. Instead of driving to work, I could bike weather permitting. Of course the bike purchase led to a helmet, basket, lock and pant guard. And now I think I need new casual clothes for biking.

No one said “aha moments” were cheap. But I don’t mind because it’s worth it for me to realize ‘this is what it’s all about.’